Refund Policy
At Go Digital USA, we take pride in delivering high-quality freelance services tailored to our clients’ needs. However, we understand that situations may arise where a refund request is necessary. This policy outlines the terms under which refunds may be considered.
🔁 1. General Refund Eligibility
Refunds are available under the following conditions:
A project is canceled before any work has started.
The delivered work does not match the agreed-upon scope and cannot be reasonably corrected.
The client submits a valid refund request within 7 days of delivery for one-time services.
❌ 2. Non-Refundable Situations
Refunds will not be issued in the following cases:
Work has already been started or partially delivered.
The client is unresponsive or delays the project.
The refund request is made after 7 days of delivery.
Dissatisfaction with design/style after approval of concepts or drafts.
Monthly services (e.g., social media, SEO) after the billing cycle has started.
🔄 3. Revision Policy Before Refund
We are committed to client satisfaction. If you’re not happy with the results, we’ll make up to 2–3 rounds of revisions (depending on your service plan) before considering a refund. Most issues can be resolved through clear communication and updates.
💳 4. How Refunds Are Processed
Approved refunds will be issued to your original method of payment (PayPal, credit card, etc.).
Please allow 5–10 business days for the refund to reflect in your account.
You will receive a confirmation email once the refund has been processed.
📨 5. How to Request a Refund
To request a refund, please email us at info@godigitalusa.com with the following information:
Your full name
Order/project name
Reason for the refund
Supporting documentation or screenshots (if applicable)
📝 6. Custom Projects & Retainers
Custom long-term projects, subscription services, and retainers are billed based on agreed milestones. Refunds for these are handled on a case-by-case basis, based on how much work has already been completed.
📞 Contact Us
For any questions regarding this Refund Policy, please contact:
📧 Email: info@godigitalusa.com
📞 Phone: +1 (845) 261-0612